The TPA Experts brings together some of the top retirement plan administration experts in the country to help businesses run successful defined contribution retirement plans.

Joe Reese
QPFC®, AIFA®
President
Joe has been President of Downeast Pension Services (DPS) and Third Party Administrators, Inc. (TPA, Inc.) since 2019. In 2022 he became the President of the newly formed The TPA Experts.
Before working with The TPA Experts (DPS, TPA, Inc. and now PACO, Inc.), Joe was the Regional Sales Director for the Mid-Atlantic Region for Pentegra Retirement Services. Joe has also held various management and sales positions during his 25+ years in the retirement plan industry.
Joe received his BA from St. Lawrence University. He holds the Qualified Plan Financial Consultant (QPFC®) designation through the Society of Pension Professionals and Actuaries (ASPPA), and also his Accredited Investment Fiduciary Analyst (AIFA®)designation through the Center for Fiduciary Studies.

Denise Randall
RPA
Vice-President
Denise is the Vice-President and Director of Operations for The TPA Experts. Denise joined Downeast Pension Services (now The TPA Experts) in 1998.
Denise is a graduate of the University of Southern Maine with a bachelor's degree in business administration.
In Denise's years working in the retirement industry, she has earned her Retirement Plans Associates' designation through the Certified Employee Benefits Program. Denise also currently serves on the Board of the Maine Employee Benefits Council.

Erik Monson
Senior Director
Erik has worked in the qualified plan administration industry since 1992. He began his career as a pension administrator at PACO, Inc., located in West Des Moines, IA, a TPA firm he later purchased and operated for 20 years, growing it to serve over 500 clients. In 2024, Erik sold PACO, Inc. to The TPA Experts and now manages the Iowa location.
Erik is a graduate of Miami University in Ohio, where he majored in Accountancy, and he passed the CPA exam in 1993. His favorite part of the job is meeting new clients and helping them design tailored retirement plans.

Norman A. Roy
APA®
VP, Director of Sales & New Business
Norm has worked in the retirement plan industry since 1991. He joined Third Party Administrators, Inc. (now The TPA Experts) in 1998. Over the years, Norm has developed a specialty in plan design, implementation, and new plan Onboarding.
Being well-versed in both the small and large plan markets, Norm has developed a deep understanding of their inherent complexities. His years of experience in complex plan design and administration provide him with the background to ask clients the right questions to result in the best possible plan design.
Norm is a graduate of Southern New Hampshire University and holds the Accredited Pension Administrator (APA®) designation through the National Institute of Pension Administrators, (NIPA).

Susan Fletcher
APA®
Senior Manager, Plan Services
Sue has been in the qualified retirement plan industry for over 30 years, and has worked with Third Party Administrators, Inc. (now The TPA Experts), since 2001. As a Senior Manager at The TPA Experts, Sue manages the New Hampshire location. Sue brings extensive experience in both the small and large plan markets and is a specialist in daily recordkeeping for both.
Sue received her undergraduate degree from Champlain College and her Pension and Human Resource Certification from Bentley University. Susan holds the Accredited Pension Administrator (APA®) designation through the National Institute of Pension Administrators, (NIPA).

Mark Charest
RPA
Senior Manager, Plan Services
Mark joined Downeast Pension Services, (now known as The TPA Experts) in 2002. He has extensive experience in the retirement plan administration industry and manages The TPA Experts' Compliance Team.
Mark received his MBA at the University of Southern Maine and earned the Retirement Plans Associate designation through the Certified Employee Benefits Program. Mark is also, a member of the Maine Employee Benefits Council.

Mindy Fordham
Manager, Retirement Plan Services
Mindy joined Downeast Pension Services (now The TPA Experts) in October 2022. Prior to starting with The TPA Experts, Mindy had over 17 years of experience in the financial services industry specializing in 401(k) plan management, data governance, and operational efficiency. In her various roles, her efforts were instrumental in optimizing client communication processes and mitigating risks while ensuring a seamless experience for clients and stakeholders alike.
In her manager role at The TPA Experts, Mindy brings together both her financial service background and her team mentoring skills, to be a powerful leader of process improvement. Her ability to work closely with CPAs, financial advisors, auditors, and other external partners allows her to be an effective, trusted, and knowledgeable professional in the industry.